Now Hiring: Client Services Professional

Rhinebeck Equine has the largest equine referral hospital and ambulatory service in the Hudson Valley with board-certified specialists in surgery, internal medicine, theriogenology, and ophthalmology. We are driven to further the knowledge of our clients and staff, be leaders in the equine veterinary community, and provide the most current, skilled veterinary care for our patients. Our mission is to provide a supportive environment and good work-life balance resulting in happy employees who provide our clients with an exceptional experience in all facets of our practice. Our 27-stall facility and ambulatory services provide routine, emergency, and specialty coverage for a wide range of breeds and disciplines in the beautiful Hudson River Valley about 2 hours north of NYC.

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At Rhinebeck Equine, we offer a dynamic, fast-paced environment where you’ll work alongside a dedicated, goal-oriented team in a professional setting. We pride ourselves on fostering a supportive workplace that encourages growth, collaboration, and excellence. In addition to a competitive salary, we offer a comprehensive benefits package and ample continuing education opportunities to help you advance in your career.

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Are you driven to deliver great client service? Do you wish for a more supportive environment and a team that is as committed as you are?

Welcome to Rhinebeck Equine. We believe that exceptional care begins with exceptional service. Our clients and patients are the reason we do what we do—with passion, professionalism, and unwavering dedication. At Rhinebeck Equine, we know that client perception is reality, and we strive every day to uphold a standard of excellence.

We are seeking an experienced Customer Support Representative to join our Client Service team. This individual will serve as a key point of contact for our hospital doctors and their clients, while supporting our hospital operations.

Key Responsibilities

• Serve as the first point of contact for clients by phone and in person; assess needs and facilitate appropriate next steps

• Provide outstanding customer service with professionalism, empathy, and strong communication

• Discuss billing clearly and comfortably with clients; process payments, collect deposits, and complete required paperwork

• Enter and manage client and patient information accurately in our practice management system (HVMS)

• Prepare invoices, calculate charges, and ensure accurate financial documentation

• Demonstrate strong organizational skills and the ability to multitask in a fast-paced clinical environment

• Communicate effectively with veterinarians, technicians, and other team members to support seamless hospital operations

• Use proper equine terminology when interacting with clients and staff

Preferred Experience & Skills

• Recent experience in an equine hospital or veterinary client service role (highly preferred)

• Proficiency in computer use

• Strong typing, billing, invoicing, and calculation skills

• Developed client interaction and communication abilities

• Knowledge of equine terminology is required

• Ability to stay organized, manage multiple priorities, and maintain composure in a dynamic setting

Position Details

This is a full-time, permanent position offering:

• Highly competitive compensation

• Medical, dental, and vision insurance

• 401(k) retirement plan

• Paid Time Off (PTO)

• Educational Assistance Program

• Hospital staff discounts

• And additional benefits as part of our comprehensive support package

If you are passionate about client service and want to be part of a collaborative, mission-driven team, we invite you to apply and grow with Rhinebeck Equine.

Job Type: Full-time

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Employee assistance program

• Employee discount

• Flexible schedule

• Health insurance

• Health savings account

• Life insurance

• Paid parental leave

• Paid time off

• Parental leave

• Professional development assistance

• Retirement plan

• Tuition reimbursement

• Vision insurance

Pay: $20 - $24 per hour 

Interested applicants should fill out the form below to apply. ↓